Help & FAQ
Everything about booking, paying and playing on MyGameBooking. Still stuck? We're here.
Support hours: 9 AM – 9 PM IST, all days
Bookings
How do I book a slot?
Find a turf on the Discover tab, open it, and tap "Select a slot". Pick a free slot — it's held for you for 5 minutes while you review and pay. Once payment succeeds you get a Booking ID and entry code instantly. No phone calls, no waiting for a confirmation message.
What does "slot held" mean?
The moment you tap a free slot it's locked to you for 5 minutes so nobody else can buy it while you check out. If you don't complete payment in that window, the hold releases automatically and the slot goes back to free. You're never charged for a hold — only for a confirmed booking.
How do I get into the turf on game day?
Open your booking under My Bookings and show the QR entry code (or the Booking ID, e.g. TBK-7F3A92) at the gate. It's also on your receipt. Arriving a few minutes early helps your game start on time.
Can I book more than one hour?
Yes — tap as many free slots as you want on the grid before continuing. They don't have to run back to back: 7 AM and 1 PM on the same court is fine. Everything you pick is held and paid for together as one booking.
Payments & Refunds
Which payment methods can I use? Is it safe?
UPI (GPay, PhonePe, Paytm, BHIM), credit/debit cards, and net-banking — all through a regulated payment gateway. Your money never goes to anyone's personal account, and every booking comes with an instant digital receipt.
What's the cancellation and refund policy?
The policy is shown before you pay, and again before you cancel: • More than 24 hours before your slot — 100% refund • 12 to 24 hours before — 50% refund • Less than 12 hours before — no refund Some venues may vary; the exact policy for your booking is always on its detail screen.
When will I get my refund?
Refunds start automatically the moment you cancel — there's nobody to chase. The money goes back to your original payment method, typically within 5 business days. You can track the status (Initiated → Processing → Refunded) on the booking's detail screen.
My payment failed but money was deducted. What now?
If the payment didn't go through, you were not charged — any deduction you see is a bank hold that auto-reverses. If money left your account and the booking didn't confirm, we verify with the gateway and either confirm your booking or refund you automatically within minutes. If it takes longer, contact support with your transaction reference.
Account & Profile
How do I change my name or email?
Go to Profile, tap your name card, edit and save. Your changes apply everywhere in the app immediately.
Can I change my mobile number?
Your mobile number is your verified identity on MyGameBooking, so it can't be changed in the app yet. Contact support and we'll help you move your account to a new number.
Who can rate a turf?
Only players who booked and completed a game there — that's why every review carries the Verified badge. You can edit your rating for 48 hours after submitting it.
How do I delete my account?
Profile → Delete account. Deletion is permanent: your profile, booking history, and entry codes are removed. Upcoming bookings are not auto-cancelled, so cancel them first if you want an eligible refund.